Once your order is placed, a sales receipt will be automatically sent to your email. You can also view and download your receipt anytime by logging into your Liyora account:

1. Go to My Account (usually found in the top menu).

2. Click on Orders.

3. Select the order you want to view, and you’ll see a downloadable receipt/invoice option.

If you didn’t receive the email, please check your spam folder or contact us at support@liyora.lk

At Liyora, we want you to love your jewellery. If you’re not completely satisfied, you can return your item within 14 days of delivery. Please follow these steps:

1. Contact Us: Send us an email at support@liyora.lk with your order number and reason for return.

2. Prepare Your Item: Ensure the item is in its original condition, unworn, and with all packaging intact.

3. Ship the Item: We will provide instructions for sending the item back. You may be responsible for return shipping unless the item was faulty or damaged.

4. Refund: Once we receive and inspect your return, we will process a refund to your original payment method within 5–7 business days.

Note: Custom or personalized items are not eligible for return unless faulty.

We try our best to keep all popular items available. If an item is marked as “out of stock”, it may be restocked in the future depending on demand and availability.

To stay updated:

• Sign up for stock alerts: On the product page, you can enter your email to be notified when the item is back in stock.

• Follow us on social media: We often announce restocks on our Instagram and Facebook pages.

Liyora currently ships orders within Sri Lanka. We carefully package each item to ensure it arrives safely.

Note: If you are outside Sri Lanka and would like to inquire about international shipping, please contact us at support@liyora.lk, and we’ll see how we can assist you.